Privacy Policy

 

Last updated: May 21, 2025

At Neva, we are committed to protecting the privacy of our customers. This Privacy Policy transparently explains what information we collect, how we use it, who we share it with, and what your rights are in this regard. By accessing our site or placing an order, you are accepting the practices described below.

When you visit our store, place an order, or contact us, we collect certain personal information about you, such as your name, email address, phone number, shipping address, and payment information. This data allows us to process your orders, deliver your products, contact you if necessary, offer you personalized customer service and, if you have consented, send you tailored marketing communications.

We also collect browsing information, including through the use of cookies and analytical tools. This may include IP address, device type, pages viewed, or language preferences. This data allows us to improve the user experience, better understand browsing behavior on our site and secure our platforms.

Your information may be shared with trusted partners who provide us with our services, such as Shopify (our store host), payment platforms, delivery services, email marketing tools, and customer service providers. These partners only have access to your data to the extent necessary for the performance of their services and are obliged to protect it in accordance with applicable laws. We never sell your personal data to third parties.

The cookies we use make it possible to remember your shopping cart, to recognize your device between two visits and to measure the effectiveness of our advertising campaigns. You can change or disable cookies in your browser settings. To learn more, you can check out Shopify's policy on this.

Depending on where you live, you have several rights regarding your personal data. You can access the information we hold about you, request its rectification or deletion, object to certain processing, withdraw consent given or request the portability of your data. To exercise these rights, simply write to us at the address below. We will process your request as soon as possible in accordance with legal obligations.

We take the security of your data very seriously. Appropriate technical and organizational measures are in place to prevent unauthorized access, loss, or alteration of your information. Your data is kept for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Our store is not intended for children under the age of 16 and we do not knowingly collect their data. If we discover that a child has provided personal information without parental consent, we delete it immediately.

In some cases, your data may be transferred outside of your country, including where our providers are located in other jurisdictions, such as the United States. These transfers are governed by recognised mechanisms, such as the standard contractual clauses approved by the European Commission, in order to ensure an adequate level of protection.

If you have any questions, concerns, or would like to exercise any of your privacy rights, you can write to us at support @ neva.com .

We reserve the right to change this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review it regularly to stay informed about how we protect your data.