Privacy Policy
Last updated: February 19, 2025
This Privacy Policy describes how Néva (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the néva.com site (the "Site") or communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit to us directly through our Services may include:
Your contact information, including your name, address, telephone number, and email address.
Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information regarding your interaction with the Services.
Information Obtained from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our site and services, such as Shopify.
Our payment service providers, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, for the purpose of performing our contract with you.
When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, to arrange shipping, facilitate returns and exchanges, and other features and functionality related to your account. We can also improve your shopping experience by allowing Shopify to link your account to other Shopify services that you may choose to use. In this case, Shopify will treat your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and open an account, you are responsible for the security of your credentials. We strongly recommend that you do not share your username, password or other access data with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with You and Improving Services. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interests in order to listen to you, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand users' interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our site in order to better tailor services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through its controls. Please remember that deleting or blocking cookies may negatively impact your user experience and that certain services, including certain general features and functionality, may function incorrectly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a "do not track" signal, like many websites, our site is not designed to respond to such signals. To learn more about "do not track" signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for the purposes of contract performance, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:
With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct us, request or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
Together with our affiliates or other members of our group, in our legitimate interest to run a successful business.
in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
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Category |
Categories of beneficiaries |
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• Identifiers such as basic contact information and certain order and account information |
• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics service providers)
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third-party websites and links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of these sites, or for the accuracy, completeness, or reliability of the information found there. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or by users of such third-party platforms, without limitation on its use by us or any third party. The inclusion of these links does not, in itself, imply endorsement of the content of these platforms or their owners or operators, unless indicated in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no knowledge that we "share" or "sell" (as such terms are defined in applicable law) personal information about anyone under the age of 16.
Security and Retention of Information
Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on a variety of factors, such as whether we need the information to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they only apply in certain circumstances and, in some cases, we may reject your request as permitted by law.
Right of access/information: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
Right to Deletion: You have the right to request that we delete the personal information we maintain about you.
Right to rectification: You may have the right to request that we correct the inaccurate personal information we maintain about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal: You have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing Communication Preferences: We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights at the location indicated on our site or by contacting us using the contact details set out below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits provided by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details set out below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside of the country in which you live. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call or email us at contact@néva.com or contact us at 103 Rue Jean Monnet - 13700 Marignane